FREE UK STANDARD DELIVERY on all orders over £35.00

Privacy and Security Policy

Knicker Locker is committed to treating all of your personal information as confidential. By using our website on any device you consent to the collection, use, disclosure, retention, storage and transfer of your personal information as described in this Privacy and Security Policy, in the Conditions of Use, and in the Terms and Conditions of Sale.  We reserve the right to amend this privacy and security policy from time to time and the new terms shall be effective as of the date of publication.

Please take time to read these terms as they include important information that apply to you.  If you have any questions regarding any of these terms please contact us directly.

Your privacy is of the utmost importance to us and we promise never to release your personal details to any outside party. We will keep your personal information on a secure server and we will fully comply with all UK Data protection and consumer legislation.

In order to ensure our records are up to date and accurate, please let us know if any of your personal information changes by emailing us on customerservices@knickerlocker.com.

In order to comply with the relevant data protection legislation, your data controller is Knicker Locker whose registered office is at 38 Holmead Walk, Poundbury, Dorchester, Dorset, DT1 3GE.

Collection and Use of Personal Information

We may collect and process the following information and data about you:

Information you supply us with

When shopping with us at www.knickerlocker.com or by corresponding with us by phone, email, online or otherwise you may be asked to supply us with your personal information.  This may include but is not limited to information you provide when you register to use our site, subscribe to a service, search for a product, place an order, participate in discussion forums, interact with us via social media (on or offsite), enter a competition, use a promotion, complete a survey, sign up for our mailing list, log a customer query through our chat function, place a customer review or report a problem with our site.  

We may require you to supply Personal Information, this will from time to time be corrected should it be necessary. It will include but is not limited to your name, e-mail address, billing address, delivery address, telephone number, product selections, credit or debit card number or other payment information and a security password. Additionally, we may collect information about where you are on the internet (location, URL redirection, IP address, domain name), your browser type, the pages you have viewed during your visit, the products you are interested in and any search terms that you have entered on or to find our website ("User Information").

This information may very well be collected even if you do not register with us.

Please be aware that our search team monitor the site very carefully and may capture information about your visit or experience that will aid us in improving the quality of our service.

How this information will be used

We will only use your personal information and data when legally permitted and for the following purposes:

- To process your orders; 

- For survey and statistical purposes to improve the quality of the website and the services it offers;

- To serve offsite web advertisements and onsite content to you, we will only do so in accordance with applicable law.

- To ensure that content from our site is presented in the most effective manner for you and your device;

- To effectively and efficiently administer the website. Notifying you of changes to our service;

- To contact you about leaving a review on a product once your order has been complete;

- If you sign up, to notify you of products or special offers that may be of interest to you;

- To contact you when we need to comply with a legal or regulatory obligation.

You agree that you do not object to us contacting you for any of the above purposes whether by email, telephone or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the new 2018 GDPR compliance regulations.

We will not release your personal information to any other company for mailing or marketing purposes. 

Please note, that if the police or any other regulatory or government authority investigating suspected illegal activities request us to provide your Personal Information and/or User Information, we are entitled to do so. 

When entering any of our Prize Draws, Contests or Competitions, you will be required to provide Knicker Locker with your email address, name and mailing address. If you win, we will send the prize to the address entered and send an email to notify you. When you enter a contest, competition or prize draw, you are also included in our newsletter email list to receive marketing information, promotions and new additions to our Website. You can unsubscribe from these emails by selecting the 'Unsubscribe' button within them. 

The ways in which we might contact you

On creating an account with us, you will be given the option to receive information from Knicker Locker by telephone, post or email about promotions, special offers and products that we feel may be of interest to you.  We are committed to ensuring your data is used for the sole purpose of distributing information and relevant marketing material pertaining to the goods and services Knicker Locker offers only.  You have a right to object at any time to the use of your information by visiting our contact us page.

Where you have given us your consent or previously purchased goods or services from Knicker Locker, we may use your information to contact you about the goods that you have purchased, to distribute marketing material in relation to goods and services that may be of interest to you, seasonal offers from time to time or to distribute any other relevant information pertaining to our goods and services.  These communications may be sent to you by email, text message, post or any other such means that become available to us.

If you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through our registration process which will give you the opportunity to 'Opt Out' from future correspondence from Knicker Locker.

If you have already "Opted In". You can unsubscribe from our communications at any time by selecting 'Unsubscribe' within the body of the promotional email, or by calling us on 01305 858847, or by emailing us on help@knickerlocker.com or writing to us at Knicker Locker, 38 Holmead Walk, Poundbury, Dorchester, Dorset, DT1 3GE.

You can ask us or third parties at anytime to stop sending you marketing messages by emailing us on help@knickerlocker.com.

Please note that after opting out of receiving marketing communications from us, it may take a few days to update our records, during which time you may receive marketing communications from Knicker Locker.  Please allow up to 5 working days for unsubscribe requests to be processed.

On unsubscribing from further communications from us, Knicker Locker will not contact you with regard to marketing of any goods or services in the future.  However, please be aware that we will not remove your information from our databases(s) if it is necessary to retain information for other non-marketing purposes.  We are obliged to retain this information for legal and or financial compliance and in addition is required to fulfil our contract with you.

Where you opt out of receiving marketing communications from us, this will not apply to personal data provided to us as a result of a product or service purchase, warranty registration or other transaction.

Sensitive data

Knicker locker does not collect any Sensitive Data about you. Sensitive data refer to but is not limited to data including details about your race, ethnicity, religious beliefs, political opinion health or social information.  We do not collect any information about criminal convictions and/or offences. 

Information received from other sources

We may receive information about you from third party sources when processing your order.  We work closely with a number of third party suppliers (including, suppliers, business partners, sub-contractors, technical and analytical providers, financial service providers etc.) and may receive information about you from them.

We may combine this information with the information you supply us with to confirm the validity of your order and in order to process your transaction safely and securely.

How long will your data be retained?

Knicker Locker will only retain your personal data for as long as is necessary to fulfil the purpose it has been collected for.  This is inclusive of satisfying any statutory legal, accounting and/or reporting requirements.

By law we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being a customer for tax purposes.

In some circumstances you can ask us to delete your data, see below for further details.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research and statistical purposes, in which case we may use this information indefinitely without further notice to you.

Cookies

Knicker Locker uses Cookies to keep track of your current session on the site, to distinguish you from other users, to help with sizing from the Bra Size Calculator and to retrieve your shopping basket at any time.  This is to help us improve our site from time to time and to provide you with a more personalised experience. If you do not accept Cookies, you will be unable to use our Website as it is designed or for any shopping purposes. For more information please read our Cookie Policy below.

International Transfers

Knicker Locker does not transfer your personal data outside the European Economic Area (EEA).

Where we store your data and associated security

All information supplied to us by you is stored on secure servers.  Any and all payment transaction data is encrypted and secure.

Please note you are responsible for keeping details of your login credentials, including username and password confidential and safe.  Please do not share your username or password with anyone.

Knicker Locker is committed to ensuring your personal data is safe.  As such we have implemented appropriate security measures to ensure your data is not accidentally lost, used, altered, disclosed or accessed without consent from an authorised party.  Access to your personal data is limited to employees, agents, contractors and other third parties that require such information to carry out the necessary tasks to fulfil your and our needs.  They will only process you personal data on our instruction and are subject ensuring this data remains confidential.

While Knicker Locker will do everything within its reasonable control to ensure your data is appropriately protected, we cannot guarantee the security of data transmitted to our site, any transmission is at your own risk.  Once your information has been received, we will adhere to a strict set of procedures and endeavour to prevent any unauthorised access.

Your rights

You have the right to review and update your registered account details by signing in to your account at any time.

Under certain circumstances, you have rights and data protection laws in relation to your personal data.  These include the right to:

- Request access to your personal data;

- Request correction of your personal data;

- Request removal of your personal data;

- Object to processing of your personal data;

- Request restriction of processing of your personal data;

- Request transfer of your personal data;

- Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us on customerservices@knickerlocker.com.

You will not have to pay a fee to access your personal data (or to exercise any right).  However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances where a request is not legally required.

You can request a copy of the personal information we hold about you at any time.  If you wish to do so, please contact us on customerservices@knickerlocker.com where a member of our team will be happy to assist.  Please be advised that we will not charge you for this service, but our security procedures mean that we will have to request proof of identity before we disclose any information to you.  This is a security measure to ensure that personal data is not disclosed to any party that has no right to receive it.  We may also contact you to ask you for further information in relation to your request to speed up our response and validate the validity of the request.

We try to respond to all legitimate requests within one month.  Occasionally it may take longer if your request is particularly complex.  Our team will endeavour to ensure you are kept up to date throughout the process.

Our site may, from time to time, contain links to and from other third party websites within our partnered networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies and their implementation.  Please check these policies before you submit any personal data to them.

Contact

Should you have any queries, comments or requests with regard to this privacy policy, please contact our customer services team at:

Customer Service Team

Knicker Locker

38 Holmead Walk

Poundbury

Dorchester

Dorset

DT1 3GE

If you are unhappy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We should be grateful if you would contact us in the first instance if you do so that we can try to resolve it for you.

Changes to our Privacy Policy

This policy was last updated in May 2018 in accordance with the GDPR.  Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by email.  Please check back periodically to review any updates or changes.

For any questions relating to our Privacy Policy please contact the Knicker Locker Customer Service Team on customerservices@knickerlocker.com or on 01305 858847.

 

Cookie Policy

Knicker Locker uses automatic systems of data collection such as cookies. 

A cookie is a small piece of data that is used to store information on your computer's browser when you visit a website. We have put together a brief explanation of how this works below. 

Cookies are used to make websites work more efficiently and to provide us with relevant information, they are nothing to be afraid of and do not harm your computer. Cookies can be disabled or removed if required. 

We use cookies on our Website to keep track of what is in your basket and to remember the fitting information entered in the Bra Size Calculator

Technical or Browsing Cookies

Allow our Website to function correctly and are a necessary requirement. They will allow you to create an account, log in and manage orders. If you are a registered user, this will allow our Website to recognise you when you access www.knickerlocker.com. They will additionally recognise you when you make a purchase through an affiliated or partner site so that we can fulfil any obligations we may have to those partner sites.

Functional Cookies

Allow our Website to recognise you. If you have added items to your basket and close the page without completing your purchase, but have not removed the items from your basket, these cookies will enable you to carry on shopping with the same basket the next time you visit. They will also allow our third party provider to sen basket abandon emails to you. 

These cookies are not essential but they do improve your browsing experience. 

Analytical Cookies

Allow Google Analytics to carry out statistical analysis of how users of our Website conduct their use through their computers or through mobile applications. They will track the pages visited, the length of time spent on each page and the number of clicks made on each page. We will use this information to improve the functionality of our website in the future. 

Third Party Cookies

Allow reputable third party companies to show you adverts on other affiliate websites featuring products tailored to your requirements. This type of cookie will not normally process any personal data but it may create a connection with your computer or other device by tracking information stored in it. These cookies are then connected to the browser installed on your computer or other device used during the navigation of our Website.

How do i disable Cookies? 

Most web browsers are set to automatically accept cookies, but you can select to disable them through the settings within your browser. Each browser will have different protocols and you will have to refer to their individual settings. Please note, that by disabling cookies you may well prevent our Website from functioning correctly and it may not allow you to fully and effectively engage with our services. 

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we are honest and clear about your privacy when using our Website. We know you'd expect nothing less from us!

Please note we are working on a number of other privacy and cookie related improvements to the Website on a constant basis. 

 

 

Save £5