FREE UK STANDARD DELIVERY on all orders over £35.00

International Delivery & Returns

All international orders will be sent by UK Royal Mail Air mail Service on a 'Signed for' or 'Tracked & Signed for' basis. All order are shipped from the UK.

We do not deliver to PO Boxes. 

Any orders to Europe are usually delivered within 5 - 10 days of dispatch. Any orders to the rest of the world are usually delivered within 10 - 20 days of dispatch. 

 

Europe  £9.95

World Zone 1 £12.95

World Zone 2 £15.95

 

Customs, Duties and Taxes

All delivery times will be subject custom clearance delays. You may be liable for import duties or local custom charges once your parcel reaches your country. This all depends on the type of goods you purchase and their value. Unfortunately, we do not have any control over this and therefore can predict the prices. 

Any additional charges for customs clearance will be the addressee's responsibility as these are imposed by the customs authorities and not by us. 

We are legally obliged to declare the full value of the products on all packages shipping outside the UK so please don't ask us to do otherwise as we will not be able to. 

If a delivery can not be completed due to unpaid import duties, a fee may be deducted from your refund to cover the return charges that we are billed by the postal service.

 

Countries we deliver to:

Andorra

Anguilla

Antigua

Argentina

Aruba

Australia

Austria

Bahamas

Bahrain

Barbados

Belgium

Belize

Bermuda

Bonaire

Bosnia Herzegovia

Brazil

Brunei

Bulgaria

Canada

Canary Islands

Cayman Islands

Channel Islands

Chile

China

Costa Rica

 

Croatia

Curacao

Cyprus

Czech Republic

Denmark

Dominica

Dominican Republic

Faroe Islands

Finland

France

Germany

Gibraltar

Greece

Greenland

Grenada

Hong Kong

Hungary

Iceland

India

Republic of Ireland

Italy

Jamaica

Japan

Latvia

Liechtenstein

Lithuania

Luxembourg

Malaysia

Maldives

Malta

Mauritius

Republic of Moldova

Monaca

Netherlands

New Zealand

Norway

Oman

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Romania

Saudi Arabia

Seychelles

Singapore

Slovakia

Slovenia

Solomon Islands

South Africa

Spain

Sri Lanka

St Kitts

St Lucia

St Maarteen

St Vincent

Sweden

Switzerland

Turkey

Turks & Caicos

United Arab Emirates

United States

Virgin Islands

Virgin Islands US

Corsica

The Azores

Madeira

Isle of Man

Falkland Islands

Guernsey

Jersey

  

International Returns

When returning any items from overseas please mark your return parcel as RETURNED GOODS. If this is not done and we insure any custom charges as a result, these charges will immediately be passed on to you.

If you have paid import duties on items you have returned to us, you may be able to claim back a refund from your local customs authority. You will need to show them proof of duty paid and your proof of return posting. Please contact your local customs authority if you have any questions regarding this. 

Processing Returns

We do not provide free returns on any of our items so you will to bear the cost of returning them to us. Please ensure all parcels are securely sealed with our returns label on the front. Please retain your proof postage until you receive your refund. 

 

Please send all overseas returns to:

Knicker Locker Returns 

38 Holmead Walk

Poundbury

Dorchester

Dorset 

DT1 3GE

UK

 

Once we have received your return, please allow up to 7 days for us to process it. You will receive up-to-date emails on your return, exchange and refund. 

Please allow enough time for your returns to get to us as it may be affected by unforeseen circumstances e.g. bad weather conditions or postal disruptions. 

 

Exchanges

We do not offer exchanges on our products. If you would like a particular item(s) or size, please return the unwanted item(s) for a refund and re-order the new product or size. This will enable us to get the product to you quicker and more efficiently. Unless asked, al returned items will be refunded.  

 

 

 

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